Frequently Asked Questions
Admin
Your apartment will be thoroughly cleaned and serviced by our wonderful staff!
It typically takes 24-48 hours to be approved for a rental apartment.
You can conveniently pay your rent by check or online using a debit card, credit card, or bank account by visiting your Resident Portal.
Yes, we require renter’s insurance with a minimum of $100,000 liability protection. You can easily sign up with ResidentShield, Orchard Terrace’s insurance partner. Please contact the office for more information.
We offer lease terms of 12 months.
Yes, only if you have an Early Termination Agreement. You must speak to the Property Manager.
Heat and hot water are included.
You will receive instructions on setting up utilities in your Welcome Home Letter.
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You can start your application immediately by clicking Apply Online on our website.
Amenities
Yes, cats are permitted in the building, with a maximum of 2 pets per apartment.
No, we do not offer furnished apartments.
Each apartment comes with energy efficient appliances. These include a range and a refrigerator.
No, there are laundry facilities located in the building.
Maintenance
Our maintenance team is available Monday through Friday for routine maintenance service requests. We also offer emergency 24 hour maintenance after normal business hours, on weekends, and holidays. Please call (201) 843-5200, select option #3.
You do not need to be present for our technicians to perform the work in your home. Please make sure when entering your work order online through the Resident Portal to check off the "OK to Enter" box.
You can simply input a service ticket through your Resident Portal or give us a call at (201) 843-5200.
If you are locked out during business hours, please stop by the leasing office for assistance. If it is after hours, emergency maintenance would have to be called at (201) 843-5200 and a fee would apply.
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Our team is always ready to answer your questions.